Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

3 Major Long-Term Benefits of Automation

The short-term benefits of automating repetitive, manual workflows are well known: saving time, saving money, and increasing efficiency. But there are lesser-known, long-term benefits of automation, too, and they can have a profound and lasting effect on the success of your business. Here are three ways in which automating processes can transform your business for the long haul.

1. Focus Employees on Innovation

One benefit of automation that’s often overlooked is the ability to free up time for employees to focus on innovation by automating manual, repetitive tasks.

More than 40% of information workers said they spend at least a quarter of their work week on manual, repetitive tasks; 59% say they could save six or more hours a week if those tasks were automated, according to the Smartsheet Automation in the Workplace Report.

Over 75% of respondents said automation will free up time for more interesting, valuable assignments — work they are eager to tackle. Imagine what employees could use those six hours for if low-level tasks were taken off their plates.

2. Reduce Risk

Automation can also lead to greater accountability and fewer errors, improving accuracy and reducing risk for your organization. By automatically capturing information and tracking changes to information, employees eliminate errors caused by data entry, and can even see when information was added or when changes were made and by whom.

3. Make Better Decisions

When information is automatically captured and saved to one place, everyone has easy access to accurate, real-time information. This, in turn, enables employees at any level to make better decisions, faster, and gives your organization unprecedented accuracy and agility.

Once information is entered, captured, or imported into Smartsheet you and your team can automatically pull information into dashboards or portals to surface key metrics and milestones for stakeholders, including executives.

Automated reporting provides accurate, real-time information for executives and other decision makers to make better decisions, faster, without having to worry about outdated slide decks and delayed reporting.

Downstream Effects Drive Business Value

Though the immediate benefits of automation — time and money saved — are significant, these three downstream effects are what drives the real business value of automation: increasing the speed and accuracy of decision-making, reducing risk for your organization, and empowering workers with the time and space they need to innovate.

Read more about automated workflows.