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At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

5 Brilliant Tips to get Productive

The latest figures  from the ONS indicate that UK economic growth continues to be slow.  Improving the nation’s productivity remains a hot topic as the UK tries to catch up with France, Germany and the US.

At Smarter Business Processes, productivity has always been a key focus for our clients. We know that  common unproductive tasks can lead workers to spend less than half of their time on their main jobs and research suggests that in an eight-hour day, the average worker is only productive for around four hours.

Here’s a look at five time-wasters that are draining your team’s productivity and taking time away from creative and innovative work, and what you can do to help them get more high-value work done.

Constantly checking email

Is your team spending more time than you think on email? Harvard Business Review reports that the average professional spends 28% of their workday reading and answering email, with the average full-time worker spending 2.6 hours and receiving 120 messages per day.

Still, email doesn’t seem to be going anywhere. According to the State of Enterprise Collaboration report, despite the rapid adoption of collaboration tools, 58% of IT decision makers have seen increased email usage at their companies.

Be more productive by checking email less often

It’s unlikely your team is trying to waste their time in email. Maybe they’re worried that someone might need something from them and they don’t want to leave anyone in the lurch. Or they are waiting for information from someone else, so they keep checking back. Or perhaps you’ve set the expectation that you can immediately get a hold of them through email. Fretting about email isn’t always a productive business.

We can resolve this issue by building you a collaborative workspace.  It makes for more productive employees. We can either create this for you using Smartsheet’s PMO template, or we can work with you on a productive, customised solution.  Either way, reduce reliance on email, and manage projects by giving teams a space to organize and manage their work outside of their inbox.

Unproductive meetings

How much time does your team spend in ineffective meetings? You know the kind. Everyone gets into a room to discuss what they’ve been working on, where they are on a project, and what they’re going to work on next, while taking time away from actually doing the work. Too many meetings can make you less productive in the workplace.

If you’re having your team spend an hour getting updates on things that may or may not be relevant to the work they’re doing, it’s time to reconsider your approach. A work execution platform like our Smarter Dashboards tool can help show the status of every element of the project in one place, without gathering everyone for a stand up. You can also use this tool to automate status updates, and create reports to show stakeholders that your projects are on track.

Chasing deadlines

Are you or your team members spending time reminding people of upcoming deadlines? Do you keep checking in to make sure work is on track? Not only does this contribute to the volume of email, but it’s also not a very productive use of your time. In fact it reduces a team’s productive capacity if chasing becomes a major activity.

There is a way to help your team and cross-functional collaborators stay on top of their deadlines. With automated workflows you can create automated reminders based on the milestones or due dates laid out in your project plan. For example, you can have Smartsheet automatically send a reminder to those responsible and accountable for a task three days before it’s due, and another on the day it’s due. It makes for more productive days all round.

Searching for information

Searching for the information they need to get their work done can be a significant time-waster for your team. Workers on average spend 36% of their day looking for and consolidating information, according to CMS Wire. But 44% of the time, they can’t find the information.

There is a way to get all of the information everyone needs to complete a project or manage a process in one place. Simply synch your cloud storage with your Smart sheet data. It can make you very productive. We can work with you to connect to Google Drive or Dropbox cloud storage and sync Excel files or Google sheets to and from your Smartsheet environment. This will allow you to automatically integrate supplier price lists, customer event schedules, logistics, anything that can be saved in a spreadsheet and accessed by cloud storage. It also further helps to reduce time wasted searching for attachments in email.

Reacting to interruptions will make your team less productive

Reacting to interruptions

According to the American Psychological Association, “even brief mental blocks created by shifting between tasks can cost as much as 40% of someone’s productive time.” Some of these interruptions might be of a more social nature, but they often take place in the form of a search for information, project status update request, or an attempt to track down approvals to keep a project moving forward.

By automating repetitive, manual tasks such as approvals, status updates, and reminders, your team can become more productive by cutting out unproductive interruptions. People can respond when they have a moment, without being actively interrupted. You may also want to establish and communicate “interruption-free” blocks of time with your team so they can have some time that’s free from interruptions for deep work.

Create more time for high-value work

We can improve your team productivity today. Talk to us about your Smartsheet Workflows, Tracking, Automation and Integration.  Arrange a free consultation – we’d love to hear from you!

Further Reading

You might be interested in our recent blog about the challenge of Low Productivity in the UK.

You can also read about some of the ways you can boost your working practises while remote working here.