Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

AppSheet Solution takes IPAF to new heights

The International Powered Access Federation (IPAF) promotes the safe and effective use of powered access equipment worldwide in the widest sense – through providing technical advice and information; through influencing and interpreting legislation and standards; and through safety initiatives and training programmes.

The Challenge

IPAF have auditors all around the world who monitor the compliance of powered access equipment training centres. They carry out different types of audit in several different languages, often in locations with no internet access. IPAF wanted an input tool that guided the auditors through each type of audit and allowed them to upload the completed audit to a centralised system, culminating in an audit report that can be emailed to the customer. They also wanted to be able to report in detail upon the data both from the completed audits and from their own system.

The Solution

SBP’s system architects developed an application in AppSheet that allows the auditors to input their audit data whilst on site using a smartphone, tablet or laptop in their language of choice. Upon completion of the audit entry (and when internet access is available), the data is uploaded automatically to a centralised SQL database. 

SBP also created a Microsoft Access interface for use by IPAF HQ, including a wide variety of SQL queries to report upon and amend the database data in the wide variety of ways that IPAF require.

Overnight (or on demand), all the day’s audits from around the world are incorporated automatically into IPAF’s large existing data set, and each audit report is generated in PDF form and emailed automatically to the auditor for review. At the same time, a set of Excel reports are generated, for use by IPAF HQ.

The Benefits

  • Automation of a varied and previously cumbersome and very manual auditing process.
  • Bringing together employees from around the world and unifying procedures
  • Allowing a wide range of automated reporting of data


I am delighted with the solutions  SBP have delivered.  The team listened to our needs and built a bespoke user friendly auditors Appsheet solution which automates a previously manual process.  They also created a detailed Microsoft Access interface which gives us the visibility and reporting we needed. SBP were able to understand our business needs and use their strong AppSheet  and Integration experience and expertise to develop specific and efficient solutions. Stephanie Nolan-Byrne – Audit and Quality Control Manager – IPAF