Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Construction Company works smarter with Smartsheet and AppSheet solution

About MGC Roofing and Construction

Founded in 2000, Florida based MGC Roofing and Construction manage roofing system replacement projects for the Government & Municipal, Hospital, Education, Corporate, Retail and Hospitality sectors throughout the United States.

The Challenge

As the business grew, MGC’s demand for more and better information systems grew with it. Due to volume, many manual processes were becoming unwieldy and they were in urgent need of system automation, application integration  and improved data consistency across the group of companies

Systems in use include Smartsheet, SQL server, and Excel. To get their project financial information, (in an SQL application), in front of their PMs, the data was extracted to Excel, manually transferred to Smartsheet weekly, and then an expensive third party tool was used to make sure everything was synchronized properly. The workflow was taking up too much of their time.

The Solution

First the existing Excel workbook that collected the data from the various companies’ financial information was stabilized and improved. There was now one version of the truth on the Excel side. Next, by introducing AppSheet, an application integration tool, with user interfaces on any device, the data in Excel and Smartsheet was synchronised in all directions producing one version of the truth in real time for all user views. Further, the App provided  the added benefits of improved communication between the PMs and the CEO, including collecting meeting notes and action items related to each project.

The Benefits

Michael now has his finger firmly on the pulse on the status of all his projects in real time, so too do his managers. Exceptions demanding immediate attention are properly defined and identified, including new job schedule immediately absorbed into the smooth workflow. The financial reporting is much improved, for example, project status against budget, progress against schedules, timescales all now completed to meet their requirements.


I am not easily satisfied by poorly performing systems but working with the team at Smarter Business Processes,  primarily Craig Williams and Mary Jane Pender, they helped me to scope out exactly what we required in 4 separate phases of activity and delivered each phase on time, on budget and to a very high standard.  My managers and I are delighted with the outcome and are now better equipped to fully  focus on our clients at a time when  multiple hurricanes are assaulting our Southern States.  Michael Levine – Chief Executive Officer – MGC Roofing and Construction Inc