Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Duration in Hours and Critical Path Are Coming Soon to Smartsheet

Identify the Critical Path and Specify Time with Minute-Level Precision

Smartsheet’s most requested features are coming soon.

Our customers continually help shape Smartsheet, and many have been asking for the more robust project management features of duration in hours and critical path. We’ve heard your feedback and have appreciated your patience.

Duration in minutes, hours and weeks, as well as critical path, brings Smartsheet to the next level in terms of project management and team collaboration. These new features give project managers and owners more control to coordinate even bigger, more complex projects quickly and efficiently.

Here’s more information about the new features:

Specify Duration in Minutes, Hours, or Weeks

You will soon have a new level of granular control over project schedules by specifying duration of project tasks in not just days, but in minutes (‘m’), hours (‘h’), partial days (0.5), or weeks (‘w’). You will even be able to mix and match units, like 3d 4h or 2d 30m.

Set task duration in hours, minutes, days, weeks and seconds in Smartsheet

Specify duration of tasks in hours, minutes, days, weeks – even seconds – to manage with greater control

These new duration options also mean that milestones won’t be a full day anymore — you will have the ability to add zero-day milestones to your project schedules. You’ll also be able to set the hours in a working day.

And, the task duration features will support localization for our international users. For example, French speakers can add “2j” for two days, and Smartsheet will recognize that the “j” stands for the French word for days (jours).

Automatically Calculate Critical Path

In any given project, you may have hundreds of tasks and multiple dependencies. And it can be almost impossible to decipher which tasks are the ones that, if missed, will impact your completion date. In other words, the ones you really need to worry about to make sure you meet your deadline. With critical path, you can automatically identify these critical tasks.
Critical Path is Coming to Smartsheet

Automatically identify the tasks that are critical to meeting completion dates

All you’ll have to do is click the new critical path icon to automatically highlight the tasks that are critical to your project plan, shown in a Gantt chart. The critical path will change in real time, reflecting any changes in live data. And it will work with any color settings in your sheet. Stay tuned for more information on this forthcoming release.

Smartsheet Training

For Smartsheet users wishing to fully benefit from these improvements and who wish to convert their existing projects, see details of our forthcoming Smartsheet training courses and online support sessions

Talk to us about Managing the Changes within your organisation and about application integration set-up and training.  We’d love to hear from you.  

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