European Electronique is a leading UK systems Integrator, specialising in the delivery of secure technology platforms including Hybrid IT, Cyber Security and Networking Infrastructure. They offer an extensive portfolio of products and services, from consultancy, solution design and implementation to project management and 24/7 support.
The Challenge
The engineers at European Electronique predominantly work on site, providing engineering tech support to schools and colleges. With different engineers working on different sites, visibility of availability was poor and project planning was a challenge. The team needed a central hub to improve communication and track resources across the team. After Initial licence purchase, the client found they needed a little assistance in configuring both areas to provide a well structured PMO solution that integrated with the Resource Management module.
Our Solution
We worked collaboratively with the client to help build and set up a Project Management Solution in Smartsheet. We then helped configure a Resource Management module to integrate with the PMO.
Once this was up and running we then provided training across the team on how to use it.
The Benefits
- Increased visibility across multiple projects
- Single source of data shared among the team
- Reduction in duplication of work
- Effective resource management
- Streamlined the management of the projects
Testimonial
“From the start the support I have received from Debbie and the team has been great. It can be quite demanding sometimes when you have users that want to run before they can walk and I am no exception. Idea generation and training have been provided throughout and also with a friendly smile, it is always nice to be valued, and the team certainly made me feel that way – thank you.”
Richard Howes- Head of Project Management Office- European Electronique
