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At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

The Future of Enterprise IT: 4 Trends and What They Mean

by Mark Pendolino – Smartsheet

TechCrunch recently released the 10 most important trends changing the face of enterprise computing, everything from faster application performance to virtualization to enhanced security.

We dug a little deeper into four of these trends and looked at what they specifically mean for the future of technology in the workplace.

Four Important Trends to Consider When Looking for New Technology

  1. Cloud computing is taking over.
    Nearly one-third of all workloads use the cloud today, according to Morgan Stanley. Cloud computing is so powerful because it removes all physical barriers – employees can access information anywhere and on any device. It also allows organizations to easily expand resources and adopt new tools and applications without buying more hardware.

What it means: Yes, telecommuting is on the rise, but today’s cloud software promises to enable entire companies to work remotely, regardless of time zones or geographic locations. Precise Biometrics, creators of smart card readers and fingerprint sensors designed to protect data, has 20 international workers and uses Smartsheet as its main tool. “It’s become our virtual office. It’s the heart of our team,” said Meredith Esham, director of marketing.

  1. More purchasing power across organizations.
    Traditionally, CIOs and IT staff held purchasing power for new technology and tools. Now, it’s moving to heads of sales, marketing, finance and other departments. In fact, one-third of technology purchasing power has moved to executives outside of IT, according to a Bain & Company survey.

What it means: There is no “standard buyer” anymore; it could be someone from any department. As a result, IT solutions need to be customizable across the board. Also, with different technology buyers in the same organization, employees will likely be using multiple applications. Tools that are compatible with other apps will be the clear winner.

  1. New ways to get work done with mobile.’s CEO, Marc Benioff, has said he runs his whole business from his phone. This keeps getting easier and easier to do. Mobile applications are providing efficient, automated ways to work faster and smarter.

What it means: Information never sleeps. With our smartphones and tablets, employees could be working on projects at any time, day or night, so technology will need to keep up. Businesses will need solutions that allow simultaneous editing, automated progress reports, and real-time notifications when things change in a project.

  1. Intuitive, easy-to-use interfaces are king.
    Better-designed applications with friendly interfaces are pushing out the harder-to-use, traditional models. Businesses don’t want to waste days training employees on how to use a new program; instead, they are actively seeking organic adoption.

What it means: User experience will be a huge factor in selecting an IT solution. Smartsheet’s universal, spreadsheet layout is a powerful draw for our customers.

Technology to Help Work Smarter, Not Harder

Businesses need technology that can help employees work smarter, not harder. They should be looking for cloud-based, user-friendly tools that can keep up with our 24/7 plugged-in world in a customizable way. Employees don’t have time to be held back by technology, they need to hit the ground running.

Smarter Business Processes offer Smartsheet Consultancy to help you and your organisation get your work done! We’re here to help with your Design and Development of effective Smartsheet Solutions.  Found out more here or Contact us