

Office Manager
Emma has 27 years of financial and customer experience and brings processes and order to our office.
Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!
When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.
Software Development Manager
Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.
Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.
Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.
When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends
Smartsheet and AppSheet Consultant
David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.
In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day
Chief Smartsheet Solutions Officer (CSSO)
BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.
Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.
When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.
Chief Technology Officer
An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.
Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.
Ph.D. Biochemical Physics, IT and Accounting professional.
Communications Director
Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!
Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.
CEO
Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.
When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.
The latest figures from the ONS indicate that UK economic growth continues to be slow. Improving the nation’s productivity remains a hot topic as the UK tries to catch up with France, Germany and the US.
At Smarter Business Processes, productivity has always been a key focus for our clients. We know that common unproductive tasks can lead workers to spend less than half of their time on their main jobs and research suggests that in an eight-hour day, the average worker is only productive for around four hours.
Here’s a look at five time-wasters that are draining your team’s productivity and taking time away from creative and innovative work, and what you can do to help them get more high-value work done.
Is your team spending more time than you think on email? Harvard Business Review reports that the average professional spends 28% of their workday reading and answering email, with the average full-time worker spending 2.6 hours and receiving 120 messages per day.
Still, email doesn’t seem to be going anywhere. According to the State of Enterprise Collaboration report, despite the rapid adoption of collaboration tools, 58% of IT decision makers have seen increased email usage at their companies.
It’s unlikely your team is trying to waste their time in email. Maybe they’re worried that someone might need something from them and they don’t want to leave anyone in the lurch. Or they are waiting for information from someone else, so they keep checking back. Or perhaps you’ve set the expectation that you can immediately get a hold of them through email. Fretting about email isn’t always a productive business.
We can resolve this issue by building you a collaborative workspace. It makes for more productive employees. We can either create this for you using Smartsheet’s PMO template, or we can work with you on a productive, customised solution. Either way, reduce reliance on email, and manage projects by giving teams a space to organize and manage their work outside of their inbox.