Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

It’s a wrap for Smartsheet ENGAGE 2024 London

Smartsheet ENGAGE 2024 in London is wrapped! We look back on two inspirational action packed days of learning, discovery and  new capability announcements


Smarter Launchpad
From left to right we have Debbie Sawyer, Cicero, David Bower, Gwen Rymill, Mark Mader, Richard Rymill and James Harris



Smartsheet Community: First on stage was our very own Chief Smartsheet Solutions Officer and Community Champion Debbie Sawyer joining Smartsheet Community Manager Genevieve Penny and Smartsheet Overachiever Michelle Basson to discuss the huge benefits of using the collective mind of the Smartsheet Community.

Keynote: CEO Mark Mader delivered an insightful keynote focused on the importance of asynchronous collaboration for boosting productivity and providing greater flexibility.  See ENGAGE Keynote

Product Enhancements: Smartsheet’s very own Ben Canning – SVP of Product Experiences then announced a cascade of product announcements including exciting new AI functionality, new Timeline Views and Resource Management enhancements.  See more

SBP’s Smartsheet ENGAGE 2024 Giveaway: Our Giveaway was the chance to win a 12 month subscription to one of our best selling apps –  Smarter Dropdown List Manager (worth $600). Congratulations to the lucky winner – Claire Mitchell of First Sentier Investors.

We’ve simply loved meeting up face to face with clients old and new.  There have been lots of ‘light bulb’ moments when these Smartsheeters realise how much further they can now expand their Smartsheet capabilities.

Great too to meet up with the amazing Smartsheet team. Smartsheet ENGAGE 2024… it has been a blast.  


If you are looking to maximise the full potential of your Smartsheet investment, with years of experience of Smartsheet Solution Build, App Integration and Automation, Smarter Business Processes are a safe pair of hands to support your Smartsheet journey.  Get in touch

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