Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Merry Christmas from the SBP Team

The SBP team celebrating at our November Summit

As the festive season approaches, the SBP Team proudly look back on our achievements of 2023.

Customers have challenged us and we have responded and together we have created some particularly amazing solutions.

If you have challenges to resolve or are looking to improve efficiencies please get in touch, we’d love to hear from you. Book your free initial consultation here.

The SBP Team highlights from 2023

From achieving our Cyber Secure accreditation to forging new Partnerships, expanding our talented SBP Team, increasing our portfolio of Smarter Apps and creating some amazing solutions for our wonderful clients, 2023 has been quite a year.


As proud  Airtable Services Partners, the SBP Team now have even more solutions and services to offer our valued clients. Airtable is an alternative cloud based solution to Smartsheet with its main value being an interactive relational database product with a drag and drop interface designer.

Smarter Dashboards

We have been working behind the scenes to make  Smarter Dashboards even more adaptable to your needs and put the power in your hands via a new self service interface.  Thank you to everyone who has volunteered for Beta Testing, we now have all the Beta testing slots filled, however you can still register your interest in Smarter Dashboards V2.

Smarter Launch Pad

Smarter Launch Pad’s popularity continues to grow. See our latest Smarter Launchpad Tech Q&A with Daren Mullen of Smartsheet Guru.

Smarter Apps

Our menu of Smarter Apps continues to grow as our talented developers create even smarter solutions. Remember our apps cover the visibility and management of all of your Smartsheet assets including taking regular backups, managing your dropdown list values, launching your templates, producing documentation from multiple rows and sheets. We have linked clients to their accounts packages and their CRMs this year too. If you have a need for automation, contact us and we will see if we have it covered.

SBP Team November Summit  

With our team spread across the UK and Canada it was inspiring to all be together in Yorkshire for 2 days of intense brain storming at our annual summit. We have some fabulous ideas for next year including further partnerships, developing ideas for new apps based on some great client feedback. If you have any ideas for new apps, tell us about them here. We took this opportuity to capture our fabulous SBP team, see photo above. Thanks to Paul Sawyer for being official photographer.

Cyber Secure Accreditation

This summer, Smarter Business Processes underlined it’s commitment to cyber security by becoming Cyber Essentials Certified through the IASME Consortium with Cyber Smart.

Client Stories

We’ve had the pleasure of working with some amazing clients this year.  See how Hyatt Hotels streamlined their PMO with Smarter Launch Pad or how Roadnight Taylor connected to their CRM and with using Smarter Launch Pad as well, helped them achieve a 4 day week goal. And how we have developed a solution for Emcor UK to collect data using Appsheet on a weekly basis to ensure visibility and compliance of over 12,000 assets, repurposing 5,000 Lab Manager hours which is a huge admin saving.

SBP Team update

Our core team expanded to include Emma Stevens and Paul Sawyer this year, we thank them for their valuable contributions. Richard Rymill and Debbie Sawyer were recognised as Smartsheet Ambassadors by Smartsheet themselves within the Smartsheet Community and watch this space for our team being further recognised by Smartsheet in the New Year.

Our Final Thoughts

May we take this opportunity to send heartfelt thanks to our clients and partners around the world for your valued business and support over the last year and look forward to continuing our amazing relationships with you in 2024.