Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

New in Smartsheet: Enhanced Workspace Sharing

Have you discovered the power of Smartsheet’s sharing capabilities? 

We want you to be able to share your work with who needs it, in whatever capacity you deem appropriate. Share a little, or share a lot. Share single cells or full rows from your sheet, the entire sheet itself, or the greater digital workspace. Even better — share with external collaborators who don’t use Smartsheet. Recently, we challenged ourselves to improve that sharing even more, and we’re excited to bring you greater control over workspace permission administration.

Enhanced sharing puts you in command

Until now, sharing an entire workspace was possible, but doing so granted access to every single sheet in the workspace. In our newest product upgrade, you now have the ability to share only as much of the workspace as you need, either internally or externally. This allows for more discretionary sharing — a solution to one of our top user requests.

Now you can be selective and purposeful in what data is sent, saving you immeasurable trouble or embarrassment by keeping information out of the hands of those who don’t need it. Differential sharing also simplifies sending data to clients, consultants, and contractors. Select the exact sheets within a workspace you’d like to send to internal or external individuals. You decide how much of your workspace collaborators see.

How improved workspace sharing works

Workspace members who are granted sharing permission will see two buttons on the Sharing form for a sheet or report in their workspace:

  1. Share Sheet shares the sheet individually.
  2. Share Workspace shares the workspace.
  3. When sharing a workspace, choose only those sheets that you desire recipients to see.
  4. In the sharing list for a sheet in a workspace, icons show who has access to the entire workspace versus who is shared only to the sheet.


It’s as simple as that! The change may seem small, but can mean a world of difference when choosing what information others receive. What’s more, the new sharing feature also interacts with our exciting new Smartsheet offering: Smartsheet Sights. Sights provides unprecedented visibility into your work — including a high-level view of team, project, or department performance with real-time information and metrics. And now the insights provided can be shared with all of the decision makers in your organization so they can make the most informed choices.

If you’re not already a Smartsheet customer, arrange a free 30-day trial, free consultation or demonstration and see how work collaboration and real-time updates streamline processes.