Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Online proofing for marketing agencies

Online proofing streamlines marketing agencies’ workflows for
a competitive edge

Businesses today are demanding more efficient technology processes from marketing agencies. In a recent survey, nearly 40 % of companies reported declining to work with an agency because they felt the agency did not have the right tools for collaborating and managing work. By having efficient tools and processes in place, agencies have a tremendous competitive advantage that will help them to not only win customers, but retain their business for the long term.

The Problem

An agency’s lack of effective collaboration tools can mean the difference between winning/retaining or losing a customer. Review and approval is an important collaborative process that has become a pain point with customers as traditional email and paper-based proofing methods cause major delays in collateral production. When this happens, the customer loses money and customer satisfaction suffers.

The Solution

Online proofing streamlines review and approval by enabling agencies to share online proofs, which customers easily markup and comment on, making the process exponentially more efficient and resulting in shorter project delivery. The time, effort and costs saved provides tremendous value to agencies and their customers.  See Video 

The Benefits

  • 56%* faster project delivery for quicker speed to market
  • Integrated development of multi-channel marketing
  • Real-time collaboration and feedback across global teams
  • Greater visibility into project bottlenecks
  • Approval accuracy and time-stamped audit trail
  • Average number of revisions reduced from 3.9 to 2.8*, a 29%* reduction
  • Streamlined proofing reduces time spent managing reviews by an average of 59%*
  • On average, Internal Rate of Return is 4,441%*

Raves from marketing agencies

Here is what marketing agencies say about productive ProofHQ proofing tools and automation.

“ProofHQ has impressed our clients as it’s so intuitive to use. We deal with projects ranging from monthly press advertising campaigns to 90 page brochures for a worldwide market and ProofHQ handles our different proofing requirements of them all with equal ease, plus the support from the ProofHQ team has been brilliant.”Rachel Simmonds, Studio Manager, MediaCom


“Using ProofHQ has accelerated turnaround time by 30-40%.”

Avinash Keshan, Managing Partner, Innomedia Creations


“Since implementing Proof HQ it has been an invaluable resource for our design team. The ability to discuss our concept designs all-in-one place with all the client stakeholders, instead of keeping track of multiple email chains means, has proved to be a great time saver and allows us to create designs that realise our clients vision.”

Mark McKeever, Director, bit10 Ltd


logo-test-knefinkl“ProofHQ have been amazing; they are very supportive and very attentive and take our needs into consideration. Customer service is key and that is an area where they excel.”Alis Polatyan, Vice President of Agency Services, Kane & Finkel


Contact us to arrange a screen share demo or to request a free 14 day trial – we’d love to hear from you.