Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Our Favourite Four Technology Pillars for Business Efficiency and Success

Our four technology pillars provide essential support for your organisation’s workflow management.

By working together intuitively, these Apps deliver the full package of benefits to your teams, improving efficiency, collaboration and visibility on ANY Platform, ANY Device & ANY Browser

Smartsheet – a Work Management Solution, ideal for users of Excel who need to collaborate more efficiently

Smartsheet is an incredibly flexible work management tool that not only provides great solutions for users of Excel but is also capable of driving large complex project plans for project planners

Detailed project planners will be delighted to hear of the new upgrades, namely duration in hours and minutes, as well as critical path. These new features will bring Smartsheet to the next level in terms of project management and team collaboration, giving project managers and owners more control to coordinate even bigger, more complex projects quickly and efficiently.

For Smartsheet users wishing to fully benefit from these new features, see details of our Smartsheet training courses and online support sessions

Top Tip: Smartsheet is great for driving your workflows forward and provides instant access and integration with the supportive Apps, ProofHQ, DocuSign and OverDRIVE and Data stores… Dropbox, OneDrive, Box and Evernote.

OverDRIVE for Digital Asset Management (DAM)

OverDRIVE is a cost effective, intuitive, visual and smart way to provide users and teams with simple and powerful intranet web access to corporate data and information.

Many businesses report that access to their corporate digital assets is difficult, documents hard to find.  At last there is a solution, not just for Google users but Microsoft users too.

Like our other technology pillars, OverDRIVE works with any platform and any device.

OverDRIVE provides the ability to easily create project workspaces to manage the documents, digital assets, contacts etc., relating to any number of projects at any time.

Top Tip: Smartsheet can merge data into Google docs e.g. quotes, invoices,HR contracts etc.,  all visible via OverDRIVE. Proof reviews in ProofHQ can be accessed from OverDRIVE

ProofHQ for Proof Review and Approval

ProofHQ is an online proofing solution for Marketing & Admin teams of any size in any industry who need to deliver marketing projects faster and more efficiently.

Deciding to use ProofHQ isn’t difficult. It measurably speeds up project delivery and significantly reduces management time, revisions, errors and costs. Because, unlike email and hardcopy proofing, ProofHQ enables review teams to collaborate simultaneously on creative content.

ProofHQ simply streamlines approval workflow – and can be used across all media including print, digital and audio-visual.

Top Tip: Smartsheet can drive the workflow and track progress of multiple Proof reviews with live links to ongoing or concluded proofs, then on to the creatives or printers for output.

DocuSignThe Global Standard for electronic signature and Digital Transaction Management

DocuSign helps businesses of all sizes easily and securely sign, send, and manage documents in the cloud, with unmatched availability and legal enforceability, eliminating the hassle, costs and lack of security in printing, faxing, scanning & postage.

Eliminate Paper Clutter:  It’s time consuming and costly to print, mail, fax, and overnight documents and these processes are prone to error. With DocuSign, you can sign and send with the virtualdataroomclick of a button and gain instant visibility into the status of your documents. You reduce the clutter for you AND your recipients, whilst also lowering the environmental impact of doing business.

The Smartsheet DocuSign integration offers our clients further workflow efficiency benefits, e.g. send one person listed in a Smartsheet an envelope for signing which includes tenancy contracts or contracts of employment at the click of a mouse.

Choosing one or a range of our complementary work management solutions will provide you with vastly improved efficiencies, collaboration and visibility.

Integrating Smartsheet with your other Applications has been dramatically improved and now API 2.0  offers a whole range of opportunities to link applications together to remove even more steps from your traditional processes by automating your workflows and updating data in several places with just one entry.

Talk to us about Managing the Changes within your organisation and about application integration set-up and  onsite and remote training and consultancy.  We’d love to hear from you.

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