Our team of certified consultants provides training andremote support to clients around the globe, improving their Project Management, Workflow and Process Management.
Emma has 27 years of financial and customer experience and brings processes and order to our office.
Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!
When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.
Software Development Manager
Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.
Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.
Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.
When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends
Smartsheet and AppSheet Consultant
David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.
In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day
Chief Smartsheet Solutions Officer (CSSO)
BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.
Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.
When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.
Dr James Harris
Chief Technology Officer
An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.
Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.
Ph.D. Biochemical Physics, IT and Accounting professional.
Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!
Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.
Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.
When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.
PGM Reball digitises ballscrew repair process with AppSheet
PGM Reball are the UK’s leading technical experts in ballscrew design and manufacture and provide a unique range of ballscrews, actuators and linear motion technology and services.
Migrating the complex manual ballscrew repair process to a digital system required a solution that was easy to use and yet able to accommodate the hundreds of items of information that may be required for any one repair. Of particular importance was the storage of the many photos taken throughout the repair process.
The conditional logic possible within AppSheet allowed SBP’s technical consultants to migrate PGM Reball’s finely-honed repair workflow into a portable digital solution that allowed the team to easily store and retrieve every piece of information they needed for each repair.
By uploading photos directly into the app, integrating AppSheet with the team’s backend spreadsheet, and with the use of automated AppSheet workflows, SBP have significanctly increased the efficiency of PGM Reball’s ballscrew repair process.
PGM Reball had identified AppSheet as a perfect solution to digitise our ballscrew repair process. We were familiar with managing the process using MS Excel which meant that AppSheet provided the perfect platform combining the familiarisation of Excel with the simple user interface of AppSheet.
Although we had a basic understanding of creating Apps using AppSheet in-house, we needed the experience and expertise of Smarter Business Processes to help us transform the complexity of our ballscrew repair process into a user friendly App.
SBP’s approach was very systematic and inclusive and they provided advice and support over and above the project brief. The result was a successful project with potential to extend to our ballscrew manufacturing. I highly recommend Smarter Business Processes for their professionalism and AppSheet expertise. Ann Ford – Director Sales & Marketing – PGM Reball