Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

SBP’s First Tips and Tricks Webinar: How Did It Go?

Thanks to everyone who joined us for our first ever Webinar last week. SBP’s Senior Smartsheet Consultant and Training Manager Debbie Sawyer gave clients the lowdown on Office Bookings, and shared some great tips, tricks and shortcuts on using conditional logic in forms and creating dashboards. We asked attendee Katie Ni Churraoin from Ventient Energy to tell us how it went.

What prompted you to sign up for our webinar and what were you hoping to get out of it? 

My team and I were working on our Office Tracker and Debbie had mentioned the webinar. We felt that it would be a great insight into getting the best out of the tracker. I was hoping to get a better understanding into using all of the features available and utilising them within our tracker and throughout other projects too.

Have you or are you intending to put any of the Tips covered in the webinar into practise in your own sheets?

I have used some of the features on collaborations sheets across the business as a way of presenting information and data. Our office tracker has also been updated in order to reflect the max capacity in the office and the capacity on a day-to-day basis. I am sure that these tips will also be helpful with other projects that we intend to use Smartsheets for.

How much time do you think you have saved by using the tips shared during the webinar?

Once the office reopens, it will definitely save a lot of time. Rather than having to calculate how many are in a particular office on any given day, the stats will be at the top of the page. The information provided towards the end on vaccination will also help greatly and the aim will be to integrate the sheets to be in a better position to have all the facts clearly displayed.

What three words would you use to describe the experience? 

Useful, informative, practical.

Would you do it again? 

Definitely. I really enjoyed the webinar and it was nice to hear from a number of people within the SBP team. I also enjoy the interactive side – being able to see how to do things and then having the opportunity to do them myself.

Thanks Katie!

Join us for our next Tips and Tricks Webinar on 19th May at 16.00 BST when we will be discussing IT PMO and how to make the best use of Smartsheet PMO Templates with lots of useful Tips along the way

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