Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Seven Ways SBP can help Smartsheet Control Center Work for You

Smarter Business Processes are  passionate about meeting clients’ needs with tailored training and solutions. Here are seven ways we can help Smartsheet Control Center work even better for you:

1.       Expertise. Our consultants are now fully certified in implementing Control Center for Smartsheet. We’re ready to make our skills and expertise work for you.

2.       Project design. The vast majority of the work involved in setting up a Control Center implementation is in designing your project workflows. We use tried and tested modelling techniques to help you align your Control Center solution to what you need. We can work with you to identify how your projects will work, and put the necessary implementation in place.

3.       3rd Party App integration. Many Control Center implementations take their data from 3rd party solutions. At SBP we are experts in integrating Smartsheet with 3rd party apps. Put simply, this is what we do. Whether you’re bringing in data from Salesforce, an ERP system or wherever, we can help make that process seamless and pain free.

4.   Dashboard design. We all know how we want our dashboards to look; clear, stylish and easy to navigate. We can create dashboards with the right level of data for the intended audience and tailored to what each user needs to see.  

5.   Smartsheet expertise. After nine years of working with this ground-breaking app, it should come as no surprise that this is what we do well. From creating grid sheets and project sheets, to hierarchy and automation, from forms and reports to applying complex formulae, we’re on it. We understand the workings of the Control Center blueprint and we can implement them for you.

6.   Tracking implementation. Access to your project’s progress status is essential. We can put features in place that keep you right up to date with your project’s progress every step of the way. Health status, associated risks, cost, budget and overall progress, we can ensure Control Center tracks all this, leaving you time to focus on what you need to do.

7.   Training delivery. Let us ensure that your staff and collaborators understand Control Center as well as we do. Our expertly trained consultants can lead them through the features we love, with training packages tailored for you. Managing the backend Smartsheet solution, blueprint management, creating a new project, navigating the workspace and task allocation, we can cover all these and more. Let us inspire your team with our range of tailored training packages delivered to them, online on onsite, whenever you need.    

Whether you are an existing Control Center user looking to further improve your results, or are looking to implement it soon, get in touch. Talk to us about how we can make this effective, repeatable project solution work for you, leaving you time to focus on your business.

Get in touch to arrange an initial free consultation – we’d love to hear from you