

Office Manager
Emma has 27 years of financial and customer experience and brings processes and order to our office.
Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!
When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.
Software Development Manager
Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.
Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.
Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.
When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends
Smartsheet and AppSheet Consultant
David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.
In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day
Chief Smartsheet Solutions Officer (CSSO)
BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.
Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.
When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.
Chief Technology Officer
An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.
Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.
Ph.D. Biochemical Physics, IT and Accounting professional.
Communications Director
Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!
Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.
CEO
Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.
When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.
By very popular demand from our clients and the Smartsheet Users Community
We are delighted to announce the launch of our Smarter Dropdown List Manager.
A solution for updating data values held in a master dropdown list which then automagically updates matching dropdown lists in other nominated Smartsheets
Manually updating the same dropdown list over multiple sheets, on a regular basis can be time consuming and open to human error, therefore not a reliable method of managing data
Just one sheet that automagically updates all sheets that reference that list.
Setup:
NB Payments can be made by Direct Debit or Credit Cards. No Minimum period needed for this package. The feature will cease to work as soon as payment is stopped/missed. A maintenance / license fee ensures the system is maintained with Same day Support (or asap on Bank Holidays)
Questions to ask yourself and colleagues in preparation for Smarter Dropdown List Manager:
I have tested this solution. It is easily set up with guidance from the SBP team. It works well and reliably does the job. I can see how this solution will be warmly welcomed by Smartsheet users at a cost which can easily be justified for many Smartsheet users. Tim Meeks
To find out more about this package or if this basic package is too small for your requirements:
NB Due to high demand for this package, you need to keep to your setup consultant appointment as booked. Appointments will be allocated on first come, first served basis and clients that miss appointments will be dropped to the bottom of the waiting list!