Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Smarter Bookings

During the Pandemic we worked closely with clinics and hospitals to develop a booking system that supported the biggest vaccination rollout in history. We can adapt Smarter Bookings to make it work for you.

Smarter Bookings

If you need a booking system in a hurry then this is your answer.  Smarter Bookings is shelf ready and can be deployed to your environment within as little as 2 days of receiving the order, depending on how many adjustments you require.

How does Smarter Bookings help Senior Management?

  • Bookings can be done remotely and maintain social distancing
  • Real-Time Dashboard monitoring KPIs and progress
  • Links to admin areas to adjust availability as supplies secured
  • Add more locations and open times based on availability
  • Monitor to identify issues and fix them fast
  • System customised quickly to suit the needs of the organisation
  • Web based booking form interrogates available appointments in real-time
  • Online staff training in bite sized sessions 
  • Rapid, cost effective system using Smartsheet as the live data store, working in real-time
  • Totally avoids the chaos of paper based systems

How does Smarter Bookings help End Users?

  • Easy to use booking process
  • Booking form works on Phones, Tablets or Laptops 
  • End User is able to select the best location for them 
  • Dates & times are only shown for remaining appointments (avoiding double booking)
  • Get email confirmation and reminders 

How can Smarter Bookings help Administrators?

  • Pre-set your number of booking lanes and open times
  • Confirmation emails and reminders are sent out automatically
  • Facility for handling cancellations or amendments to 2nd bookings  
  • Up to date list of who is attending which appointment.
  • Check-in process to track End User’s attendance 
  • Register can be used to issue Certificates by email.