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At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Smartsheet and AppSheet Solutions improve efficiencies for Global Charity

About World Vision

As the world’s largest children’s charity, World Vision UK is part of the World Vision partnership which works with close to 100 countries to ensure children’s voices are recognised and heard by national governments and key policy-makers.

The Challenge

There were three elements to this Project:

Firstly, a desire to improve the methodology of gathering their Project/Tasks requirements for the coming year.  This was so that they could try and improve the scheduling (allocation) of tasks to their various members of the team and try to eliminate the over allocation and the smoothing out of the workload to a more manageable requirement.

They were gathering data via a form created using MS Word. The data from these was transferred into a Planning tool in MS Excel.  It was large and cumbersome and difficult to share and give access to other members of the team.

Secondly, there was an urgent need to improve the management of the projects/tasks, by providing a single version of the truth.  Tasks were being managed across a variety of sheets in MS Excel, by different team members, and keeping these sheets synchronised was time and labour intensive.

Thirdly, there was a need to be able to record the actual time spent by the team members of each of the Projects/Tasks so that this could be measured against the planned time.  This would allow better estimating of planned time for future projects, improving long term resource forecasting.

The Solution

For the First Part – The MS Word form was replaced by a similar form but created in MS Excel. This allowed for easier gathering or data for the database that was created using Smartsheet rather than MS Excel. The Smartsheet data was then made available through the Smartsheet (Live Data ) Reports for each of the team members to be able to access only the data they needed. This meant that the data could be accessed by any member of staff as required and did not rely on one member of staff updating the database based on emails etc.

The second part of the solution was to create a suite of Reports/Views that provided each team member the information that they required to manage their specific tasks, while maintaining the single version of the truth.  Reports were also created to avoid scheduling conflicts, to identify exceptions/non-compliance to process, and to brief stakeholders on capacity issues.

The Third part of the solution was to create a simple time logging app so that the team members could enter the time spent on any task in the database and reports were created to compare Actuals against Planned.  This Time logging App was created using Appsheet linked to a Smartsheet. The data from the Database and the Time log could then be compared and reported on.

 The Benefits

The main return on investment came from less time consuming manual processes and automatic reporting of accurate and relevant data.  Further benefits came from improved workload estimating by being able to report actual work vs planned work, and exception/non-compliance reporting, which in turn improved process adherence.


World Vision has been using Smartsheet for over two years now.  The Smartsheet and AppSheet solutions Smarter Business Processes have built for us have significantly improved the efficiency of our project management processes.  We use Smartsheet for everything from programme-level reporting to detailed work allocation.  Having a tool that provides a real-time single version of the truth across those different views has been invaluable.

We have been able to identify and mitigate capacity risks earlier and to improve compliance with the process by reporting on exceptions and escalating where necessary.

Having a tool like Smartsheet has also increased senior management’s confidence in the data that they are being supplied with, allowing for quicker and better decision-making.

Having just started a new role, being able to show my replacement the plan in Smartsheet and how we use the different reports and views has made the transition a whole lot easier.  Needless to say I have also started using Smartsheet for the same reasons in my new role!  Thank you Smarter Business Processes, I am looking forward to working with you on the next project.

 Adrian Dunn – World Vision UK