Our team of certified consultants provides training andremote support to clients around the globe, improving their Project Management, Workflow and Process Management.
Emma has 27 years of financial and customer experience and brings processes and order to our office.
Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!
When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.
Software Development Manager
Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.
Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.
Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.
When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends
Smartsheet and AppSheet Consultant
David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.
In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day
Chief Smartsheet Solutions Officer (CSSO)
BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.
Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.
When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.
Dr James Harris
Chief Technology Officer
An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.
Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.
Ph.D. Biochemical Physics, IT and Accounting professional.
Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!
Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.
Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.
When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.
Smartsheet Control Center and ERP Integration improves efficiencies for Hansen Signs
Founded in 1979. Hansen Signs is now one of the largest sign companies in Atlantic Canada. A full service National Sign Company, their services include design, fabrication, installation and maintenance all across Canada.
As a committed user of Smartsheet, Hansen Signs were looking to get the maximum benefit from their investment in Smartsheet Control Center add-on, and add even more automation and efficiency to processing their client orders at a time of very high demand. With no connectivity between their ERP system and Smartsheet, they found their processes were slowed by the necessity to manually transfer data between the two systems. They asked Smarter Business Processes to help improve the workflow and to provide API connectivity to their ERP system.
SBP have been able to connect the Smartsheet Control Center Intake Sheet directly to the ERP order information, so that data flows from the order into Smartsheet. We have then developed the Control Center solution to aid the auto-provisioning of data, created more API programs to automatically find relevant task information from within the ERP system and have that data incorporated into the appropriate Project sheets, once they had been provisioned through Control Center. During this work we were also able to update the Project Template with additional functions to add dependencies, flag tasks as complete, trigger workflows which all helps the Project Managers assess the orders and deliver their products and services.
The enhancements that Smarter Business Processes have delivered for Hansen Signs has
removed the manual movement of data, which eradicates the potential errors this could invoke
improved the speed of data flowing through the systems, as instead of orders being processed at the start and end of each day, the orders can flow through as and when they are entered into the ERP. This means the Project managers no longer need to wait until the next day to have the project data updated and keeps everything “top of mind”.
removed the bottlenecks that manual Control Center provisioning was causing, which has saved a lot of valuable time
improved the data content of the final Project sheet, which has saved a lot of time and also made the solution easier to work with
The enhancements have made a time saving of at least 2 hours a day, and has resulted in the high level of client satisfaction that we would normally associate with a Smartsheet Control Center Solution. Nick has said, these changes have made him very Happy Indeed.
I am very happy with the process of developing this solution in working with SBP. They were prompt to respond to our needs, creative and effective in their solution, and very fair throughout the process. Together we have effectively delivered a sustainable solution that will save my staff valuable time, saving us not only in data entry but also in providing current information that helps keep projects moving efficiently through our company. This has increased buy-in of the software with my PMs and increased adoption as the solution is much more efficient and is adding value in streamlining the communication of data.