Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Smartsheet Data Collection: Forms.

As a Smartsheet User, you are probably already aware of how Smartsheet Forms can transform the way your team collects data. But do you know all the Tips and Tricks to get the best results?

Join us on Wednesday 21st July at 16:00 BST for a free webinar where we will be focussing on Smartsheet Data Collection: Forms.

During the demonstration we will cover the basics, and show you how to create a standard form, including how to: 

  • Capture new data and update an underlying Smartsheet.
  • Update the field properties by adding labels and help.
  • Set layout options and default values.
  • Adjust security settings, automated responses and design theme to make the user experience as straightforward as possible.  

We’ll also explore the Conditional Logic area where you can show only the fields, *headings or *dividers that are relevant.

Chief Smartsheet Solutions officer Debbie Sawyer will also present a run down on how you can use helper columns within forms to provide a set of dropdown values that relate to previous responses within the form, creating the appearance of conditional dropdown list values.

Clients are often asking us, “How can we use forms to UPDATE rows in Smartsheet?”  Smartsheet offers an Update Request function, however Update Request forms are not customisable. 

We have helped our clients resolve this issue by creating an updating form including conditional logic, by embedding webform technology into a Smartsheet solution.  Our CTO Dr James Harris will demonstrate how this is achieved and discuss the scope of possibilities this technology can bring. Read our case study on how we helped tech giant, Sony Electronics, with a bespoke webform solution.

As always, our team of experts will be monitoring the chat window and answering any questions raised within the demonstration allowing time for Q&A afterwards too.

We can’t wait to see you there!

Register now for Wednesday July 21st at 16.00 BST.

And don’t forget, you can Subscribe to our regular Tips & Tricks emails and get alerted about our latest Webinars. Subscribe to our YouTube channel too and keep up to date with our latest solutions and past Webinars.

*Exciting NEW features!