Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Smartsheet Discovery Day

Having recently delivered several Smartsheet Discovery and Optimisation Days to a variety of businesses, we have been delighted by the reaction of delegates.

“Excellent product, very well explained – I can see how Smartsheet will improve my work processes”, “This is one of the most useful courses I have attended”.

What are clients looking to achieve?

The sort of managers that attend these Discovery Days are looking for work management tools and solutions that will give them a clearer view of their planning and help them to better communicate those plans to their teams.

What tends to be their current planning tool of choice?

Most often it’s spreadsheets, but using static spreadsheets doesn’t allow teams to collaborate in real time and lots of time is wasted in unnecessarily repetitive activities.

What is the main attraction to Smartsheet?

The fact that it has a familiar spreadsheet interface makes users feel comfortable, then they start collaborating and Smartsheet takes them as far as their imagination allows: Assigning tasks, attaching files, sharing sheets, viewing timelines, setting alerts, creating web forms, going mobile.

What are your Smartsheeters using these very Smartsheets for?

  • Health and Safety management, incident management out on site
  • Recruitment & HR – on boarding
  • Estate management, premises maintenance,
  • Managing construction and engineering projects
  • Stock control, parts requests
  • Budget discussions
  • Quotations, estimates,
  • Real time progress reports, conveyancers progressing client purchases
  • Logistics breakdown and repair App
  • SmartStats and SmartGraphs

We are currently helping teams in the NHS to implement these solutions across several departments and they are finding the time saved by these smarter business processes is huge.

Tell us a little more about the Discovery and Optimisation Days

After a demonstration of Smartsheet’s capabilities, light bulbs tend to start popping with delegates saying things like;

“As the training progressed, I found more and more uses for Smartsheet.”

With hands on practice and template building, delegates come away with a whole range of takeaways.

Book your Smartsheet Discovery Day here and discover a smarter way to work.

Discovering new ways of working with Smarter Processes has further inspired my team to develop new ideas, and help our geographically dispersed managers to deliver and manage Health and Safety more effectively and simply

We strongly recommend both the Smartsheet system and Richard Rymill as the lead consultant to help large organisations that are currently heavy users of spreadsheets to book your own Smartsheet Discovery and optimisation training day, you won’t be disappointed

Bob Summers – Head of Health & Safety, NHS Highland