Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Smartsheet Engage 2022: Our Key Takeaways

The dust has settled from our time in Seattle, we’ve unpacked, had a cuppa and taken some time to reflect on Engage 2022. Here’s a round-up of our biggest highlights and takeaways:

CEO Mark Mader shared some inspiring customer stories in his opening keynote speech, and chatted with representatives from McLaren, TIME and Convergint about how Smartsheet is transforming their businesses. The message was simple: Product innovation allows teams to work together and adapt quickly to the ever-changing work environment.

​We were truly inspired by the panel of overachievers from LumenonicsKPMG USClimate Pledge Arena and Cisco, ably hosted by CMO Andrew Bennett. They covered the importance on onboarding, and demoing new solutions to your team. The advice to new Smartsheet users was clear: back up as much as possible, trust the experts and build great dashboards.

Our team of Etienne Mermillod, Richard and Gwen Rymill attended seminars and demos on an exciting range of Smartsheet products, including:

  • Data Table. Allows users to collaborate on large data sets by pulling together content from ERPs, CRMs and other data sources. Store millions of rows, combine data from multiple sources and automate your data uploads.
  • Bridge. Are you relying on multiple business processes and people for your data and workflows? Bridge is a no code solution that allows users to build cross platform workflows, connect data and automate routine tasks.
  • Mobile Offline Forms. Allows users access to Smartsheet Forms even when they don’t have internet access. We’re particularly excited at how this will benefit our clients working on site. 
  • Smartsheet Desktop App. Work in Smartsheet without the distraction of a browser. It works exactly the same as browser-based Smartsheet, but sits in a self contained programme on your desktop.  
  • Updated User Interface. Smartsheet will soon be announcing changes to the look and feel of the main grid. Watch this space for updates!
  • Core Smartsheet Function will soon include Card View in Reports and Work Insight information. A particularly welcome update to reporting has also been announced; If a column name changes in a sheet, it will no longer vanish from the report!

We’re excited to start passing our knowledge on to our clients!

If you would like to know more about the above, or have a chat about how we to boost your business with Smartsheet’s latest features, get in touch with us today.