Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Smartsheet for Outlook: “Best Office 365 App” Now Available

Smartsheet for Outlook

The Smartsheet for Outlook app allows you to better track, organize, and manage your work without leaving your Outlook inbox; simply transfer information from email to your Smartsheet with a few easy clicks.

Our beta version, released this past spring, was named the “Best Microsoft Office 365” app for its productivity capabilities, and received exceedingly positive feedback from customers.  At Microsoft Connect(); // 2015, held in New York City, we announced the general availability of Smartsheet for Outlook to support the release of the Microsoft Graph API.

With the Smartsheet app for Outlook, you can create or edit Smartsheet tasks and rows, collaborate on them in real time, and keep track of progress without leaving Outlook. Let’s say a project update is emailed to you. You can simply save important details and attachments from that email to your Smartsheet from within Outlook itself. This way, pertinent info is stored in the context of the task or project it is related to, as opposed to being forgotten or buried in your inbox. It instead becomes instantly actionable and ready to be shared with those who need it most.

Other handy features of the Smartsheet app integration that enhance your workflow directly from Outlook include:

  •  Search for relevant sheets to add to or update
  •  Save email subjects directly as a new task, or update existing tasks
  •  Add text of an email to a sheet discussion
  •  Automatically save emailed attachments to a task row
  •  Add and edit granular task details, like status, due date, budgets, and actuals

Immediate time savings with accuracy

We used the tools with which you’re already familiar to make you even more productive. The ability to do all of these tasks without ever leaving Outlook means peace of mind that your information stays accurate with complete visibility and accountability across the enterprise. Our integration allows for heightened productivity and increased speed of your tasks, as well as live updates for the entire team to see. Most importantly, it helps you and your team do your very best work.

But don’t take our word for it — millions across more than 70,000 companies, including construction, government agencies, boutique shops, and Fortune 500 companies use Smartsheet to improve the way they work.

The future of productivity

Our Microsoft integrations don’t stop there. Microsoft’s release of the Graph API drastically simplifies the developer experience for ISVs like Smartsheet. Graph uses machine learning to map the content and people you interact with daily, and Smartsheet is excited to be one of the very first to integrate with the API. We want to change how you manage work, to enable you to become even more productive and efficient with the tools you use today. Learn more about  adding Smartsheet for Outlook or request a Smartsheet for Outlook Trial or Consultation.  We’d love to hear from you!