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At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Smartsheet Solution for LEV Checklist Dashboard

Customer: EMCOR UK

EMCOR UK is the country’s leading authority in high-performance, sustainable integrated facilities and workplace management delivering service and innovation to their clients.

Operating with a track record of success in some of the most complex and regulated workplaces in the UK – delivering services to industry sectors including life sciences, defence, nuclear, hi-tech manufacturing and central government.

The Challenge

Working in partnership with a key pharma client to deliver an App solution for a weekly check to all LEV assets in order to increase visibility and compliance of over 1200 assets, in real

time. The client required increased checks with accessible, auditable data to allow them to understand their asset base more comprehensively going forward. Their current format, held within their CMMS system, has limited reporting functionality and does not allow any analysis of key data such as failure by fault type or by manufacturer or highest use by location.

The Smartsheet Solution

After analysing the current data collection and understanding the additional data points required in building the weekly schedule, a Smartsheet and AppSheet solution was created to collect and hold inspection data for all LEV checks across all sites. AppSheet forms are used to update the LEV asset data with the inspection results, which then feeds to a set of Smarter Dashboards driven by data held in Smartsheet.

The dashboards give drill down capability to individual sites, allowing targeted analysis on risk data, inspection progress and failure statistics on assets.

Repurposed Hours


Per Week !!

The Smartsheet App solution has simplified the maintenance of this Important data. It can now be visualised in a Dashboard that is easily accessible and allows the scientists to have asset data real-time.

Global Pharma Lab Manager

The Benefits

  • Single point of data in a Dashboard – which is legible, auditable and visible to all parties
  • Confidence that the data is complete, attributable and contemporaneous with dashboard updating in real time
  • In-built security to ensure data integrity, including photographic evidence achieving true compliance
  • Portfolio metric data available on progress of weekly checks, as well as trend data over time to determine areas of risk and opportunity
  • % completion of weekly tests and tests per day to model future workload
  • All data owned by the client allowing analysis of common faults and most reliable suppliers for future capital purchases
  • Programme Leader has gained at least 1 day a week back from administration work to use against managing risks
The Initiative Numbers/ Stats
  • 200 hrs consultants time to analyse and complete the solution – £12,500
  • Eliminated administrative activity around raising and closing 1200 jobs per week. Equivalent to 2.5 people, excluding training, sickness etc @ £65,000 pa
  • 5,200 Lab Manager hours repurposed at a saving of £140,000 pa