Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Technology Innovation Adoption – A Quiet Revolution

There’s a quiet revolution in Business Planning and Business Process Optimisation taking hold this year and it’s accelerating fast.

We’ve seen a wholesale change in thinking by businesses large and small, both in the US and UK, all eager to embrace low cost, intuitive cloud solutions and the improved efficiencies they bring.

Excel has always been and will continue to be the tool of choice for deep number-crunching, but as a management tool, it has limitations.  Fast growth companies need real time information and a spreadsheet type solution that provides collaboration and visibility on any platform and device.

Resistance to change is common but those who have embraced new ways of working are now seeing the efficiency and cultural gains

So what are some of these winning solutions?
  • Smartsheet alongside Excel and Google sheets.
  • DocuSign for Digital Transaction management for NDAs Contracts and Sign off.
  • ProofHQ for Reviewing any digital copy through to approval in real time.
  • Microsoft 365 implementation and integration as a cloud based solution, means we are helping clients to merge processes to work together… at low cost.
  • OverDRIVE provides an Internal Web Portal, that acts like an Intranet or Digital Asset Library and works beautifully in conjunction with Google for Work Apps.
What were our clients’ challenges?

“Skilled resources are not easily acquired, so we needed to provide the existing team with better tools to allow them to do more in less time and take away their repetitive processes, replacing them with intuitive solutions that were enjoyable to work with and got immediate results”.

“ As business grew fast, increasing orders meant we had to become more efficient to fulfill them.”

“We needed Real Time information to get out to our key workers who could be out on site, or in countries in different time zones and languages, so a tool that looks and feels just like Excel, takes uploads from Excel (or MS Project) then provides an almost endless list of new solutions not found in Excel Desktop or 365 was key”.

The solutions Smartsheet provided in response to our clients’ challenges
  • Secure access of key data for dissemination and feedback  on any device. 
  • Audit trail discussion on any row or sheet.
  • Uploads of any file type for review and use. 
  • Collaboration, Reminders, Alerts that solve a host of needs.
  • Automated Reports and Graphs that provide Real Time status 
  • Planning projects has never been easier and no “ology” needed. 
  • Resource planning has never been easier 
  • Even those who are hooked on MS Project find that working Smartsheet alongside for collaboration and feedback makes their lives easier and results quicker.

If you can identify with any of the above, contact us to arrange your free 1 hour consultation to discuss your challenges.  We’d love to hear from you!

Empower your business with smarter business processes