Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

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As work gets more complicated, and you’re capturing more data from different sources, working across multiple sheets becomes the norm. Yet connecting data across sheets can be a challenge, especially when dealing with large sets of data. Today, we’re excited to announce that we’ve added cross-sheet formulas to Smartsheet — including VLOOKUP, one of our top customer requests.

Cross-sheet formulas fundamentally change the way you can manipulate data in Smartsheet, giving you more flexibility and power to create connections across all of your team’s work and information, regardless of what sheet that data is in.

Instead of repeatedly entering the same data into multiple sheets, or manually searching through large sheets to copy and paste or create cell links, you can enter a formula once at the top of a column and copy it into the column’s other cells. 

Additionally, when you add a new row, cells will be autofilled with the appropriate formulas. This is particularly powerful on a sheet being populated by a form, as the lookup formula information will be added to new submissions without the need to constantly monitor the sheet.

What is a Cross-Sheet Formula?

A cross-sheet formula references data in a different sheet to perform calculations or look up information in a specific cell.

Lookup formulas commonly include VLOOKUP, INDEX, and MATCH. VLOOKUP is used to retrieve corresponding data from other sheets. For example, when using VLOOKUP you could use a customer ID to look up the primary account contact’s name and pull that info into a sheet. When used together, INDEX and MATCH offer an additional, more flexible way to look up information across sheets.

Moving forward VLOOKUP is replacing LOOKUP in Smartsheet, but all of your existing formulas created using LOOKUP will continue to work.

The Power of Connected Data

Now that you can connect data across multiple sheets, you can organize that data much more efficiently. With VLOOKUP and INDEX/MATCH in your toolkit, you’ll save time by using sheets as lookup tables to pull relevant information into another sheet as needed, and you’ll also cut down on the mistakes that can arise from copying and pasting or importing and exporting data.

Here’s an example of how an IT manager uses cross-sheet formulas VLOOKUP and COUNTIF to assign and track IT tickets.

Let our experienced consultants help you re-design your sheets and workflows to benefit from these valuable updates.  Contact us to arrange a free initial consultation call to discuss your needs. We’d love to hear from you!