Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

The Productivity Conundrum. What is it and how can it be solved?

Low productivity in the UK is an ever present challenge. According to the National Institute of Economic and Social Research, UK growth from 2008 – 2020 was an unprecedented 0.5 %, compared to 2.3% in the previous decade, and currently lagging behind France, Germany and the U.S. 

What Is Productivity?

Productivity means the efficiency of an organization or its employees to convert inputs, such as capital and labor, into outputs, like services or products. Project managers employ incentives, goals, and communication strategies to boost employee performance and increase productivity.


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Why is productivity important in workplace?

But what does that mean, and why is it so important? In economists’ terms, “productivity” means labour productivity. Specifically, how much value each worker generates per hour.  Higher productivity means higher wages, and an increase in the standard of living.

With the current cost of living crisis, and in the face of doom laden media speculation about under investment and inflation, the drive to improve productivity from the ground up has never been more pressing.

How does productivity affect you ?

Regardless of your industry or role in the business or organisation where you work, the level of personal and group productivity will have an impact on costs, and revenues. But what does this actually mean for you and your business?

Analysing your business’ productivity is a positive, proactive way to tackle a national problem. The good news is, making the necessary changes to improve doesn’t have to be expensive or time consuming. 

We’ve worked closely with clients from a broad range of industries for over a decade, and pride ourselves on the key areas of;- 

Workflow Management.

We can identify areas of improvement and help you streamline your workflow, with our Business Process Mapping Solutions.

Keep track of your processes and automate the flow of data with our Workflow Manager Tool.  


Automating menial tasks frees up your time, allowing you to concentrate on more important areas of your business. Clients report efficiency gains of 30% and more simply by automating repetitive tasks.

Improved Reporting.

Poor, inefficient data management is one of the biggest challenges to productivity. We can help you streamline your data analysis with our Smarter Dashboard solution. Save time, and get a clear picture of your data in concise, graphical format. 


With remote working here to stay, and clients frequently working out on site, poor communication is fast becoming a time consuming challenge to productivity. Our Smartsheet tools are cloud based, meaning that data is uploaded in real time, ensuring everyone is kept in the loop. Create staff surveys with our tools such as Smarter Forms, and can take advantage of features such as cascading drop-down lists and conditional logic. 


Ensure your team has the skills they need to do the job. Engage with them to ensure they feel part of any new changes, and listen to what they have to say. Our training modules are run as 1-2-1 sessions, or remote workshops for the entire team.  

But in our experience the real secret is no secret at all. We recognise that nebulous productivity stats and government targets aren’t right for everyone. There is no one size fits all approach. The real answer to the Productivity Conundrum lies in identifying the challenges specific to you and your team. 

It’s in those conversations when we sit down together and talk specifically about your business, your challenges, your goals for the future, that we can start to build a picture of what will work for you. 

Streamlining processes to improve productivity

We have the tools and a team of experienced consultants ready to implement the changes you need to see achievable, measurable change, at a pace that’s right for you.  

Demo videos of all the solutions mentioned in this blog are available on our Youtube Channel. Or, for a free consultation get in touch with us today.