Vaccine Booking System is a boost for NHS Ayrshire & Arran

NHS Ayrshire and Arran is one of the fourteen regions of NHS Scotland and has a responsibility to provide health and social care to almost 400,000 people.

The Challenge

NHS Ayrshire and Arran were in need of a Dual Appointment Vaccine Booking System for rapid deployment. As SBP had already built this Smartsheet solution for NHS Tayside, which was already being used in COVID-19 Vaccination clinics, it made sense to have them adapt the system to their needs.

The Solution

The appointments booking system offers real-time appointment availability and is able to manage two bookings at a time, the second being a customisable range of days after the first appointment. The system interrogates Smartsheet-held data and returns remaining available appointments in real time; something that couldn’t previously be achieved without our web interface tool.


We are delighted with our Vaccine Appointments Booking System which is proving invaluable in these challenging times and is the envy of many other NHS Trusts.

Everything is going fine and it is extremely beneficial to the staff both booking and administering the system.

Working with Smarter Business Processes, we couldn’t want for more. Nothing is a problem and everything is done with speed, professionalism and a high degree of accuracy.

It’s great to work with a team of professionals who understand the challenges we all currently face.

Andy Grayer – Assistant Director Digital Services – NHS Ayrshire and Arran