Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

Learn More

Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

What is Industry 4.0?

We’re in the midst of a significant transformation regarding the way we produce products thanks to the digitization of manufacturing. This transition is so compelling that it is being called Industry 4.0 to represent the Fourth Industrial Revolution.

While the principles behind Manufacturing 4.0 are promising, you might be apprehensive about how you can implement these lofty ideas in your industry. That said, by implementing just one small improvement which cascades into others , your organization could become a lean, mean Manufacturing 4.0 machine.

The Industrial Revolution conjures images of smoggy London skies and Dickensian toil.   A lot has changed since the 18th century and the initial transition of manufacturing from hand methods to mass production.   In fact, there have been two additional industrial revolutions in the meantime.

The Second Industrial Revolution occurred around the turn of the 20th century thanks to technological advancements such as the railroad, electrical power, and the widespread use of machinery. Then came the Third Industrial Revolution, or the Digital Revolution, which kicked off in the middle of the 20th century.  This stage marked a shift from production via analogue machines to a digital infrastructure including computers, microprocessors, and the Internet.

But  let’s talk about today.  We stand at the very beginning of the Fourth Industrial Revolution in which new technologies promise to bridge the physical and the digital. The world is in for rapid, disruptive change thanks to artificial intelligence, the democratization of mobile technology, quantum computing, the Internet of Things, and myriad other advances.

These fast-paced changes inspire equal parts excitement and fear. On one hand, new efficiencies in supply chain, transportation, and communications promise to improve the quality of life around the globe. Meanwhile, many people fear that their livelihoods will be replaced by automation.

This leads us to the concept of Manufacturing 4.0, a movement which zeros in on how these technologies impact the manufacturing industry.

The principles behind Manufacturing 4.0

We’re optimistic for an increase in safe and rewarding jobs spurred by concrete technological improvements in manufacturing. Done right, Manufacturing 4.0 will be realized through four central methods:

  • Interconnection. People will be able to communicate with machinery and tools via the Internet of Things. Importantly, machines and devices are also able to share data with one another.
  • Information transparency. Expect a huge influx of data enabled by these interconnected technologies and people. Improved information has the potential to touch every point in the manufacturing processes. Operators, managers, and workers will be able to make data-driven decisions when it comes to improving processes, training, factory layouts, and more.
  • Technical assistance. Humans will not have to parse through this information alone. New systems will aid leaders and teams to make informed decisions based on the quick and systematic aggregation of the data collected with the help of information transparency. Computers can detect trends and produce visualizations so that managers and workers can make data-driven choices and plan ahead. Aside from helping people think and reason better, cyber physical systems aka smart machines, will also be there to perform or support physical tasks that are too difficult or unsafe for humans.
  • Decentralized decisions. In some cases, systems will make decisions on their own. This is automation. The promise of automation relies on the imagination of people performing manufacturing processes today. These folks know their work best and can provide the best insights into how technology can amplify and standardize their hard work.

People-powered innovation

While the principles behind Manufacturing 4.0 are promising, you might be apprehensive about how you can implement these lofty ideas in your industry. After all, manufacturing touches a wide variety of industries from automobiles to clothing, specialty chemicals to aerospace equipment, and everything else produced on planet Earth. How can you make business decisions about technology that will produce specific, yet ongoing, impact?

Start small. Ask around. The people who work in your manufacturing plants and facilities are the experts at the work they do every day. Seek the input of manufacturing workers and managers on how their jobs could be made easier.

Does paperwork keep foremen working late into the night? Think about ways that smart technology could streamline this work, such as replacing pen and paper with tablets that store data in a centralized, cloud database. Explore optical character recognition (OCR) solutions that detect handwriting to convert scattered, paper-based information into digital files. Voila! The beginnings of interconnection and information transparency at your organization.

There are countless examples of how manufacturing processes can be improved today. And given the volume and complexity of work done on any manufacturing site, it’s inevitable that one small improvement will cascade into others until eventually, your organization will become a lean, mean Manufacturing 4.0 machine.

Talk to us about creating powerful Apps directly from your date with AppSheet