Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet and AppSheet Consultant

David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill


Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

What’s New in Smartsheet

Document Builder, WorkApps, new Proofing features and Message Alerts. Just some of the latest upgrades and enhancements from Smartsheet.

Smartsheet Document Builder empowers your team to rapidly generate custom error free PDFs using row data in your sheets.

WorkApps are the latest no-code platform that will help you streamline your work and simplify collaboration. Get creative with easy-to-navigate apps built directly from Smartsheet dashboards, sheets, forms, and more.

The scope of projects and departmental processes can change, and WorkApps can help by giving you an intuitive experience that’s easy to repeat. You don’t need to be a coding whiz to get going. Utilize all of your Smartsheet content, whatever your business needs. You can even personalize the app with your company’s branding, to make the solution look like it was specifically built by and for your company. App builders can grant access to view or edit data in sheets or reports, without giving team members the ability to make changes to the app’s structure.

Smartsheet proofs support a variety of file types including images, PDFs and now Video and MS Office files. Learn how the newest enhancements to Smartsheet proofing will help your team complete your exceptional content, faster.

Message Alertscustomise your alerts and reminders to control who gets the right information and when.

Alerts and Reminders are triggered by either changes in your sheet’s data or by specified dates/times.  They can be set up together or individually to suit your business processes.  Either can be sent to a specified recipient, an assigned user on the triggering row or an external 3rd party email address whichever suits your requirements.  If alerting outside of your organisation the recipient DOES NOT have to be shared to your Sheets, but they can still be reminded or alerted if applicable.  All this can be a one-off alert/reminder per row or set up on a recurring basis.

Save More Time with Smartsheet

Find out more about our Bite-Size Smartsheet Training Workshops.

Remember you can request a free consultation with a member of the team any time, or subscribe to our tips and tricks page for regular updates.

To learn more about the latest features find us on Twitter LinkedIn and Facebook. Or get in touch to discuss your training requirements or Smartsheet consultancy needs. We’d love to hear from you!

AND if you missed #SmartsheetENGAGE this year, catch up on Keynote Speakers and Dynamic Work inspiration from Smartsheet ENGAGE 2020