

Office Manager
Emma has 27 years of financial and customer experience and brings processes and order to our office.
Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!
When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.
Software Development Manager
Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.
Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.
Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.
When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends
Smartsheet and AppSheet Consultant
David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.
In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day
Chief Smartsheet Solutions Officer (CSSO)
BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.
Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.
When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.
Chief Technology Officer
An experienced IT professional, James has worked for software companies as a Programmer and Test Analyst. He also has extensive experience as a Finance Manager. James brings an attention to detail and flair for problem solving to every project.
Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.
Ph.D. Biochemical Physics, IT and Accounting professional.
Communications Director
Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!
Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.
CEO
Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.
When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.
Smarter Dashboards offer a range of options for you to create practical analytical dashboards and reporting dashboards to help you drive your business operations and manage data and information visualisation and flow.
These flexible solutions will fit your work at any scale, for smaller organisations or those wanting to grow to large corporations
Request a free consultation on how Smarter Dashboards can help draw insights from your Smartsheet data.
One of the most important tools an operation needs is a set of customisable reports to help you read and report on the progress of your business.
This is even more powerful when the data is near real time, live and editable, rather than relying on periodic batch runs to update the data.
Smarter Dashboards have the ability to help you build customisable dashboards with real time reporting.
Today reporting and presentation of live data in business intelligence have become absolutely vital to the effective operations of any organization.
From executive dashboards to every day analysis through data reports, we have come to rely on regular output from these essential tools to analyse the workings of our operations.
These tools bring data to the forefront of our management decisions.
Why does live data and reporting matter quite so much?
Having access to our live data in a dynamic setting can make all the difference between good and excellent timing in our daily operations.
The live data is dynamic, and so our reporting should be also.
Our consultants can help you customise your Smarter Dashboards to make the most of the various charts, tables, metrics and filtering options.
Ready-prepared management reports tend to be broad and necessarily feature out-of-date figures. Because they must be delivered periodically, they represent a snapshot of a specific area of an organization rather than its real-time situation. Dashboards, on the other hand, are built to visualize and organise data in real-time.
Our Smarter Dashboards pull live data from Smartsheet via the API, providing up-to-the-minute statistics and performance metrics.
“[Our Smarter Dashboard] has simplified the maintenance of this important data. It can now be visualised in a dashboard that is easily accessible and allows the scientists to have asset data real-time.”
Global Pharma Lab Manager
Smarter Dashboards help you manage data in a dynamic setting
What our Smarter Dashboards can do for you in a live setting
What our Smarter Dashboards can do for you
If you have a large amount of data across many Smartsheets, we can sync these sheets to a SQL database, and drive the Smarter Dashboard from the database – allowing speedy access to hundreds of thousands of rows of data
If you need to view data from a secondary Smartsheet within your Smarter Dashboard, you can link this secondary data to the primary data via a key and it will filter and drill down in just the same way as the rest of your dashboard