

Office Manager
Emma has 27 years of financial and customer experience and brings processes and order to our office.
Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!
When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.
Software Development Manager
Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.
Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.
Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.
When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends
Smartsheet and AppSheet Consultant
David is an experienced Smartsheet Consultant, Customer Care Specialist and Client Account Manager.
In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day
Chief Smartsheet Solutions Officer (CSSO)
BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.
Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.
When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.
Communications Director
Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!
Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.
CEO
Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.
When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.
Working closely with customers, Smarter Business Processes Consultants have enabled them to gain visibility and insights into their data delivering valuable business insights.
We do this by connecting organisational data in a database such as Oracle or SQL server with Smartsheet.
” Everyone is very pleased with the Oracle to Smartsheet implementation SBP did last year.
It’s created a ton of visibility and accountability with our processes that wasn’t possible before.
We keep adding new features to help us understand and track our business better in real time.”
– SBP Client (Name withheld for confidentiality)
We recommend the database or SQL server with Smartsheet connection for a number of reasons related to data integrity, data transparency, tailored user access and continuous user working access regardless of your location, online or off:
Connecting your database whether Oracle, MySQL or SQL Server with Smartsheet delivers compelling short and long term benefits to the organisation. With direct visibility enabled by Smartsheet you have more control and authority over the information.
Realise the benefit of your investment. These are the database solutions of choice for many organisations around the world. They store corporate data. However, it is the data visibility in real time that enables informed decision-making.
Empower your people to leverage your data. Deploy an existing, flexible and intuitive collaboration tool, to help you to drive greater efficiencies.
Seamless Integration. Because we are using Smartsheet for our workflows and dashboards, automatically synchronising key data from a corporate database ensures everyone is seeing and working on the same information.
Enable mobility. People need mobile access to data held in a mix of cloud databases, Smartsheet or even Excel, so they can work while on the road, using a range of devices, and even offline.
By utilising the Smartsheet API and our database connectors, we can map the data from any flavour of SQL database into Smartsheet Dashboards.
Users can then access data from SQL on their smartphones and tablets as well as laptops.
They only see data they should see and can only act on what they are enabled to access. You retain central control.
Remote access and offline access is possible – Construction users can go underground and use this data offline, save, report, attach photos and get signatures on their local device, then sync to the servers upon return to the surface.
The power of these connections is only limited by the imagination of the solution finders.
” I am very happy with the process of developing this solution in working with SBP. They were prompt to respond to our needs, creative and effective in their solution, and very fair throughout the process.
Together we have effectively delivered a sustainable solution that will save my staff valuable time, saving us not only in data entry but also in providing current information that helps keep projects moving efficiently through our company.
This has increased buy-in of the software with my PMs and increased adoption as the solution is much more efficient and is adding value in streamlining the communication of data. “
Nick Hansen – Hansen Signs
Clients have explained to us that having invested huge sums in ERP systems they remain frustrated that key data is not easily accessible to those keen and required to use it. While the ERPs remain pivotal for business, they need to be SMARTER with more agility. We can help with that by connecting databases and SQL server with Smartsheet.
…where we can discuss your ideas and needs, then talk ballpark costs and timescales. Talk to us. How we can help?